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How 10cr10 Handles Your Personal Data

At 10cr10, we take the privacy of your account data seriously — what we collect, why we collect it, and how long we keep it is spelled out…

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10cr10 How 10cr10 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete data we hold about your account, our privacy team is reachable through the channels below.

Email Privacy Team Send a written request to our dedicated privacy address.
Live Chat Support Our live chat agents are available around the clock and can log a formal…
In-Account Request Form Log into your 10cr10 account, navigate to Settings, and use the Data Request form.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every layer of data handling at 10cr10 is built around minimising what we collect and protecting what we hold.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences in your browser at any time; essential cookies cannot be switched off as they keep the account session functional.

Account Security Measures

Passwords are hashed and never stored in plain text. Two-step verification is available for your account login. Suspicious login attempts from new devices trigger an automated email alert to your registered address before access is granted.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, the transaction token is passed to the payment processor over an encrypted connection. We store a masked reference for your transaction history but never retain full UPI IDs or wallet credentials on our servers.

Data Retention Schedule

Active account data is held while your account is open. After account closure, we retain records for the period required under applicable Indian financial and data regulations, then delete or anonymise them according to our scheduled retention review.

Withdrawal Verification

Before processing a withdrawal, we verify that the destination UPI or Paytm account matches the name on your 10cr10 account. This step protects you from misdirected payments and is part of our standard identity-check procedure.

Who to Contact for Data Changes

For corrections, access requests or deletion, write to our privacy team via the in-account form or the email address listed in your account settings. We confirm receipt by email and provide a case reference number for every request.

Common Questions About Your Privacy at 10cr10

Have a specific question about how we handle your data or what rights you hold as an Indian account holder? The answers below cover the most common queries our privacy team receives.

We collect your name, email address, phone number, date of birth and the payment identifiers you link — such as your UPI ID or Paytm mobile number. Device and session data is also logged to help us secure your account against unauthorised access.

Yes. Use the Data Request form in your account settings or email our privacy team. We will verify your identity first, then send a structured copy of your data within 14 working days, as permitted under applicable Indian data regulations.

We use essential cookies to maintain your login session and analytics cookies to see which pages work well. Analytics cookies can be disabled in your browser settings. Essential cookies are required for the account session to function and cannot be turned off.

We share data only with payment processors like UPI networks, Paytm and PhonePe — and only the minimum needed to complete your transaction. We do not sell personal data. Any sharing with regulatory bodies happens only where local law requires it.

After account closure, we keep records for the period mandated by applicable Indian financial regulations. Once that period ends, your data is deleted or anonymised in our scheduled quarterly retention review, and you will receive a confirmation email.

Contact our support team immediately via live chat or email. We will lock the account, investigate the session logs, and send you a report. Changing your password and enabling two-step verification is the first action we recommend while we investigate.

You can request deletion via the in-account Data Request form. We will remove data that is not subject to a legal retention obligation. Where regulation requires us to keep specific records, we will inform you which data must be retained and for how long.

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